Keywords
Automated SMS responses can be triggered when the sender replies using specific words (keywords). For example, “Your hair cut and style is booked for 2pm
Integration
Integration can refer to the merging and optimization between two different software applications or systems. Many businesses implement some form of software or application integration,
IP Address
An Internet Protocol (IP) Address is a unique sequence of numbers, separated by full stops. These numbers identify every device using an internet connection. An
Invalid Number
A number that cannot be recognized and therefore messages cannot be delivered. A common reason for this to occur is that the number was entered
HTTP
HyperText Transfer Protocol is a standard protocol used to transfer files by linking pages of hypertext throughout the World Wide Web. HTTP API is any
Global Template
A message template that is created in an CXT account and shared between all its sub-accounts. This can be used to increase uniformity and convenience
Global Opt-Out
Global Opt-out refers to numbers that request to opt-out will not be re-uploaded if a new contact file containing that specific number is uploaded, therefore
Global Group
A contact group that is created in an CXT account and shared between all its sub-accounts
GDPR
The General Data Protection Regulation is a regulation specific to the EU in regard to data protection and privacy, including all individual citizens of the
Email-To-SMS
The Email-To-SMS gateway is an API that bolts on to existing software and processes, customized to whichever email platform or CRM being using. Essentially, the
Domain
A domain refers to any group of users, devices, computers, or database servers that share different types of data via an organization’s network. It is
Delivery Receipt
A delivery receipt is a piece of information that is provided by carriers once an SMS/MMS has been received at the destination handset. Once delivery